USAGE POLICY

EdmontonHost.com has a responsibility to protect each of our clients and provide the best service possible. The EdmontonHost.com customer is expected to have a basic knowledge of how the Internet functions, the types of use which are generally acceptable on the Internet, and the types of use which are to be avoided. Common sense is the best guide as to what is considered acceptable use. Also common sense is the rule when uploading files during high traffic usage times on the Internet. EdmontonHost.com offers space for your site on our servers and has nothing to do whatsoever with your access to reach our servers or the time it takes to upload, etc. The following guidelines were designed to ensure these services.

CONTENT

All services provided by EdmontonHost.com may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United States Federal, State, or City law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secrets and other statutes, violation of U.S. export restrictions, harassment, fraud, trafficking of obscene material, drug dealing, and other illegal activities. The subscriber agrees to indemnify and hold harmless EdmontonHost.com from any claims resulting from the use of the service that damages the subscriber or any other party.

NOTE: Pornography and sex-related merchandising is prohibited. This includes sites that may infer sexual content, or links to adult content elsewhere. This is also true for sites that promote any illegal activity or content that may be damaging to our servers or any other server on the Internet. Links to such materials are also prohibited. A few examples of non-acceptable content or links are:

  • pirated software
     
  • hacker's programs or archives
     
  • warez sites
     
  • mp3 archives

EdmontonHost.com will be the sole arbiter as to what constitutes a violation of this provision.

SERVER RESOURCES

Any web site that uses a high amount of server resources (such as CPU) will be given an option of either paying extra (which depends on the resource needed) or reducing the resource needed to an acceptable level. Misuse of system resources, including but not limited to employing posts or programs which consume excessive CPU time or storage space, permitting use of mail services, mail forwarding capabilities, POP accounts, or autoresponders other than for the customer's own account, resale of access to CGI scripts installed on EdmontonHost.com's servers, or attempting to use a single customer account for third party web sites by allowing more than one domain pointer to be used to reference pages within the customer's site will not be allowed. EdmontonHost.com shall be the sole arbiter of what is considered to be a high server usage level.

EXCESSIVE BANDWIDTH USAGE

The monthly bandwidth allowance is listed on your Plan's Feature Page. We will monitor your bandwidth as necessary and will notify you if your traffic is exceeding your allowance.  Sites that exceed the traffic limits will be charged $5.00 per Gigabyte per month over the monthly allotment for the Plan the customer has opted.

CHAT ROOMS

EdmontonHost.com does not allow clients to install their own chat rooms. Chat rooms tend to be a large system hog and we cannot permit it as an account option. EdmontonHost.com may provide chat rooms under certain Plans (see comparison chart for availability) for free or a small extra fee that should meet most users' needs and run without hindering the performance of the servers. Non-Java chat rooms (cgi or perl based) are not allowed.

BACKGROUND RUNNING PROGRAMS

EdmontonHost.com may allow programs to run continually in the background, these programs will be considered on an individual basis and an extra charge will be incurred based on system resources used and operational maintenance needed. If you wish to run background programs please contact us before doing so.

IRC

EdmontonHost.com does not allow IRC or IRC bots of ANY KIND, NO MATTER HOW SMALL, to be operated on our servers.

MAIL CONFIGURATIONS

EdmontonHost.com supports e-Mail connectivity to our servers directly. This means you specify POP3 and SMTP server names in your e-Mail client to connect to us directly to receive e-Mail on behalf of your domain. Any requests for MX record changes to support any other configuration may result in additional charges.

FOREIGN DOMAIN REGISTRATIONS

EdmontonHost.com will host any domain from any foreign registry; however, the user is responsible for the registration of any name not a .com, .org, .net, .biz, .info or .edu domain.  An .edu domain is for accredited, degree granting educational institutions. EDU requests (if you feel you warrant an .edu domain) are not guaranteed by EdmontonHost.com and if not approved by the InterNIC you may be forced to obtain an .org domain.

NET ABUSE USING E-MAIL

The sending of commercial advertising through e-Mail (AKA spamming) from an EdmontonHost.com server, referring to a URL on an EdmontonHost.com server, or using an e-Mail address that is maintained on a EdmontonHost.com server is STRICTLY PROHIBITED. This includes but is not limited to activities such as using a non-existent e-Mail return address on a commercial solicitation, allowing spamming by third parties to promote a web site hosted by EdmontonHost.com, trolling (posting outrageous messages to generate numerous responses), mail bombing (sending multiple messages without significant new content to the same user), subscribing someone else to a mailing list without that person's permission, cross posting articles to any newsgroup without their permission, and commercial advertisements. In general, any kind of commercial advertising in areas on the Internet not intended for such purposes is prohibited. Government laws construed as protecting this practice do not apply. If you are found to have spammed, then we will immediately, without warning, terminate your account with no refund. In addition, we will impose a $100 penalty for each spam policy violation. We reserve the right to refuse or cancel service to known spammers. Lastly, we reserve the right to determine what violates this policy.

GENERAL NET ABUSE

Use of copyrighted material without first obtaining appropriate permission from the copyright holder is in strict violation with federal laws, and will not be tolerated wihin the web pages hosted by EdmontonHost.com. If you are not an EdmontonHost.com customer, but believe an EdmontonHost.com customer is in violation of one or more copyright laws, please immediately e-mail hosting@~EdmontonHost.com.com with the site URL and specifics of the material believed to be in copyright violation. If the material proves to be in copyright violation, we will allow the customer/site owner the opportunity to immediately remove the material. If the material is not removed within 48 hours of notice of proven violation, we will disable the account until the customer/site owner complies with our request to remove the material.

Linking to another web site for content and/or graphics materials is considered "bandwidth theft." While bandwidth theft is not currently considered a federal, state, or local law, EdmontonHost.com does NOT allow such activity. If you have content that is being directly linked on the pages of one of our customers and you have not granted permission for such linkage, please immediately e-mail hosting@~EdmontonHost.com.com with the site URL and specifics of the material being linked. We will investigate the matter, and if a violation is indeed in existence, we will allow the customer/site owner the opportunity to immediately recitify the problem by removing direct links. If the material is not removed within 48 hours of notice of proven violation, we will disable the account until the customer/site owner complies with our request to remove the material.

Any EdmontonHost.com client found to be in violation of either copyright laws or bandwidth theft whose site is disabled due to non-compliance within the stated 48 hour period will receive no refund whatsoever for any downtime the site suffers as a result.

SERVER ABUSE

Any attempts to undermine or cause harm to an EdmontonHost.com server or using an e-Mail address that is maintained on an EdmontonHost.com machine is STRICTLY prohibited. We reserve the right to deactivate any script (even our own) if it is used to such an extent that it poses a threat to the performance of our network.

Any sub-networks of EdmontonHost.com must adhere to the above policies. The failure to meet or follow any of the above guidelines are grounds for immediate account deactivation. We reserve the right to REMOVE any account (deactivated or not) within 10 days prior notice except for spamming. which warrants immediate removal with no refunds of monies paid to EdmontonHost.com

Complaints about violators of our policies should be referred to hosting@~EdmontonHost.com.com. Each complaint will be fully investigated. EdmontonHost.com reserves the right to fully investigate any reported violations and to determine the proper consequences.

DOMAIN TRANSFER

We will submit an application to transfer your domain to our server.

Your (domain owner) responsibilities:

    You must inform us if you have not received any e-Mail from I. T. Doctor to confirm the transfer of your domain within 2 days.

    If you did not receive any confirmation email from I. T. Doctor, it may be because your original administrative e-Mail with your domain registrar is:

    1. no longer valid, or
       
    2. misspelled

It is your responsibility to make sure that the "Administrator" e-Mail address that you register with your domain registrar is correctly spelled and current.

Important: The "Administrator" e-Mail address that you register with your domain registrar is the only venue by which InterNIC can contact you, and it will be used to confirm your domain transference request. If you misspell this e-Mail address or have changed your e-Mail address without informing your domain registrar or EdmontonHost.com, your domain will not be transferred.

Important: EdmontonHost.com will not be responsible for any untransferred domain due to invalid or incorrectly spelled e-Mail with your domain registrar. If your e-Mail is not a valid e-Mail or your domain didn't get transferred within 7 days, you must contact us to let us know about this problem for further assistance.

Note: EdmontonHost.com service will start from the day that we set up your site, regardless of whether or not your domain gets transferred.

BILLING POLICY

You may elect billing by credit or debit card payment on the hosting secure order form.  All hosting fees are billed monthly on the first day of each month and are payable in advance.

You will be notified via e-Mail if your account is in arrears due to credit card refusal.   If you change e-Mail address you must inform hosting@~EdmontonHost.com.com. If your account has been removed due to non-payment, a $50.00 reconnection fee will need to be paid plus all monies due to make your account current.

30 DAY MONEY BACK GUARANTEE

Our plans include a 30 day money back guarantee. If you are dissatisfied with your service for any reason, you will receive a full refund if you cancel your account within 30 days of the activation of your account.  Refunds for domain registration,  if we perform the domain registration service for you, are NOT available under any circumstances.   Any requests for cancellation must be received in writing via email, regular mail or fax. Cancellations over the telephone are not accepted.

ALL OTHER REFUNDS

EdmontonHost.com does not refund for less than a 30 day period so if you choose to cancel, the beginning of the next month will be considered your cancellation date.

CANCELLATION

EdmontonHost.com requires any site cancellation to be informed in written notice at least 14 days before the first day of the month.  If you cancel service with less than 14 days notice or after the due date, EdmontonHost.com will charge the monthly fee for the following month.

 


These policies are subject to change without notice. EdmontonHost.com reserve the right to refuse service to anyone or to deactivate any account at our sole discretion.